The Customer is King. We care about you, both before and long after the sale. If you ever have a problem with one of our products, we make that our problem—no questions asked. Just take a look at our unconditional, unlimited VIP Warranty and you will see what we mean.
To ensure you get the finest optics, accessories, and apparel, we’re obsessed with understanding both your needs and what drives you. That means not only demanding the best from ourselves, but listening to you as we develop new products and services. From the hunt of a lifetime, to protecting your life and the lives of others, we take your faith in us very seriously.
It’s pretty simple: We say what we mean and mean what we say. When you see the VIP Warranty on your Vortex product, it’s a promise to take care of you for life because you have our pledge to uncommon excellence and dedication in every aspect of our business. Keeping our promises to you is not only good business; it’s the right thing to do.